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Read our return policy for mobile repair tools, including eligibility, return process, replacement, and refund information.
Welcome to SimlockCommunication!
At SimlockCommunication, customer satisfaction is our top priority. We want you to be completely satisfied with your purchase from our website. If for any reason you are not satisfied with your purchase, you may return it subject to the following conditions.
1.1. Only products purchased directly from SimlockCommunication’s official website are eligible for return.
Products purchased from third-party retailers or other websites must follow the return policies of those sellers.
1.2. To qualify for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
1.3. Returns must be initiated within 2–4 days from the date of purchase.
2.1. The following items are not eligible for return:
Products that have been installed or used
Products not in their original condition or packaging
Customized or made-to-order (on backorder) items
Products that are not in liquid state
3.1. Customers are responsible for return shipping costs unless the return is due to a defective product or a mistake on our part.
3.2. We strongly recommend using a trackable shipping service and purchasing shipping insurance to ensure safe delivery of the returned product.
4.1. After receiving and inspecting the returned product, we will process your refund within 5–7 days.
4.2. Refunds will be issued to the original method of payment used during purchase.
4.3. Processing, shipping, and handling charges are non-refundable, except when the return is due to a product defect or an error on our part.
5.1. To exchange an item, please initiate a return following the standard return process and place a new order for the replacement item.
6.1. If you receive a damaged or defective product, contact our customer service team immediately.
6.2. Photographic or video evidence may be required to verify the issue before processing your return or exchange.
7.1. For any questions or concerns about our return policy, please reach out to us via email.
By making a purchase from SimlockCommunication’s website, you agree to abide by the terms and conditions of this return policy.
SimlockCommunication reserves the right to update or modify this policy at any time without prior notice.