FAQ | Mobile Repair Tools | Simlock Communication

Log in to your account and go to Orders > View Order to see the latest status. If your payment was successful but the order still shows 'Pending Payment', please contact our support team.

Orders placed before 3:00 PM on working days are usually dispatched the same day. Orders placed after the cutoff time are dispatched on the next working day.

Most orders are delivered within 3–4 business days. Delivery time may vary depending on your location, courier availability, or weather conditions.

We ship through trusted courier services such as DTDC, Trackon, ST Courier, and Anjani Courier. You can request a preferred courier while placing your order.

Tracking details are shared once your order is dispatched. You can also find them under My Account > Orders > View Order.

Yes, if your order hasn't been dispatched yet. Contact our support team as soon as possible to update your address.

We accept UPI, Credit & Debit Cards, Net Banking, Wallets, and other secure online payment methods.

Don't worry. Most failed transactions are automatically reversed within a few business days. If the issue persists, contact our support team with your payment reference.

COD availability depends on your location and the products ordered. The option will appear during checkout if available.

Yes. We stock professional-grade repair tools, equipment, and accessories used by mobile repair technicians across India.

Each product page includes compatibility information. If you're unsure, contact our support team before placing your order.

Warranty depends on the product category and manufacturer. Please check the product page for warranty details.

Where applicable, products are quality-checked before dispatch to ensure they meet our standards.

Returns are accepted only for eligible products according to our Return Policy. Please contact support before initiating a return.

Contact us within 24 hours of delivery with photos or videos of the package and product. We'll help resolve the issue as quickly as possible.

You can reach our support team via phone, WhatsApp, or email during business hours.

Yes. Creating an account lets you place orders, track shipments, access invoices, and view your order history.

Click 'Forgot Password' on the login page and follow the instructions to reset your password.

Yes. All your previous orders are available in My Account > Orders.